Full Time Call Center Representative

anserfone; Memphis (TN); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Employee Stock Ownership

Full Medical, Dental, and Vision Benefits

Paid Vacation

Traditional 401K with company matching

Free Life Insurance policy

Legal Assistance

Job summary

EmergencyMD is seeking Full Time Call Center Agents in Memphis, TN. As a Call Center Agent, you will provide friendly, professional support to customers across various businesses. Responsibilities include handling incoming calls, relaying messages, and using necessary call center tools.

The ideal candidate will exhibit strong customer service skills, maintain good attendance, and have a welcoming voice. Employees enjoy benefits including full medical, dental, vision coverage, and a 401K with matching.

Qualifications

• Excellent customer service skills to enhance caller experience.
• Must have good spelling and grammar.
• Must be able to type 35 words per minute or more.

Responsibilities

• Professionally handle incoming calls and greet callers.
• Provide and request required information during calls.
• Work on a state-of-the-art call processing system.

Skills

Customer service skills

Strong command of English

Computer skills in a Windows environment

Typing speed of 35 words per minute

Job description

Immediately hiring Full Time Call Center Agents at Anserfone!

Call Center Agents at Anserfone provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client.

Customer service experience is a plus, but not required.

This is an in office position.

Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state‑of‑the‑art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.

To be successful in this role, you must have:

• A welcoming voice with an upbeat tone
• Strong command of the English language with good spelling and grammar
• Computer skills in a Windows based environment
• Good attendance
• The ability to type 35 words per minute or more

Our benefits for Full Time Employees include:

• Employee Stock Ownership
• Full Medical, Dental, and Vision Benefits
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance policy
• Legal Assistance

Compensation: $16 / Hour

Shifts Offered:

• Full Time - 40 hours per week, 10-hour shifts
  • 2nd Shift
• Must be available to work a weekend day (Sat or Sun each week)

Training will last approximately one week. On your second week, you will move to your new set schedule.

Anserfone is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity – Apply Today!