Customer Support Representative

Sound Telecom; Spokane (WA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Employee Stock Ownership

Full Medical, Dental, and Vision Benefits

Paid Vacation

Traditional 401K with company matching

Free Life Insurance policy

Legal Assistance

Job summary

Sound Telecom is hiring Overnight Customer Support Representatives in Spokane, WA. This full-time position involves handling incoming calls for medical and commercial clients with a focus on excellent communication and computer skills.

Compensation starts at $21 per hour for those with perfect attendance. Benefits include medical, dental, vision, and a 401K plan. Training hours are Monday to Friday, 8am to 4:30pm before moving to overnight shifts.

Qualifications

• Strong command of the English language with good spelling and grammar.
• Ability to work one weekend day.
• Good attendance.

Responsibilities

• Professionally handling incoming calls.
• Greeting callers with a polite and pleasant tone.
• Gathering and relaying required information.
• Verifying and entering information accurately into the system.

Skills

Communication skills

Computer literacy

Typing speed of 35 words per minute

Job description

Immediately hiring Overnight Customer Support Representatives!

Sound Telecom is looking for a Customer Support Representative to join our team! This position acts as an answering service receptionist for our medical and commercial clients, taking messages, light appointment setting and dispatching out critical needs to the appropriate contacts.

We have supportive and compassionate teams that are collaborative and dedicated in a fast paced environment. We focus on teamwork and exceeding our client's expectations. We are looking for a candidate with excellent communication skills and computer literacy for Onsite, Full Time shifts.

We provide all the training in a positive team environment designed for your success!

Your Work Will Include

• Professionally handling incoming calls
• Greeting callers with a polite and pleasant tone
• Gathering and relaying required information
• Verifying and entering information accurately into our system

Qualifications Needed

• A welcoming voice with an upbeat tone
• Strong command of the English language with good spelling and grammar
• Computer skills in a Windows based environment
• Good attendance
• The ability to type 35 words per minute or more
• Availability to work one weekend day

Our Benefits For Full Time Employees Include

• Employee Stock Ownership
• Full Medical, Dental, and Vision Benefits
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance policy
• Legal Assistance

Experience Level: No Experience Needed

Compensation: $21 / Hour With Perfect Attendance. Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $18 / Hour.

Shifts Offered

• Full Time, Overnight hours
• Must be available to work a weekend day (Sat or Sun each week)

Training will take place during daytime hours - Mon-Fri 8a-4:30p. When training is complete, you will move to your new set schedule.

Sound Telecom is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.