Call Center Agent

Deans Services; Coppell (TX); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive pay

Benefits package

Health insurance

401K

Job summary

Deans Services is seeking a Call Center Agent to handle calls, respond to email and text, and resolve basic customer concerns promptly. You will serve as a liaison between the branch and customers to ensure the highest level of satisfaction, explain products and services, and guide customers to the best solutions.

Responsibilities include answering questions, opening and updating accounts, processing adjustments, and documenting interactions.

Qualifications

• 2+ years of experience in a customer service/call center setting.
• Strong phone and verbal communication skills.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Ability to talk on the phone and type on the keyboard simultaneously.

Responsibilities

• Speaks with customers to answer product and service questions and suggest information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Build sustainable relationships with customers.

Skills

Strong phone and verbal communication

Customer focus and adaptability

Ability to multi-task and prioritize

Phone and keyboard simultaneously

Experience in call center

Education

High School Diploma

Job description

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Act as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.

RESPONSIBILITIES:

• Speaks with customers to answer product and service questions and suggest information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contributes to team effort by accomplishing related results as needed
• Build sustainable relationships with customers

QUALIFICATIONS:

• High School Diploma
• 2+ years of experience in a customer service/call center setting
• Strong phone and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to talk on the phone and type on the keyboard simultaneously

WE OFFER:

• Competitive pay and comprehensive benefits package - Life is expensive! We believe in paying well.
• Affordable health care packages that include medical, dental, vision and life insurance
• 401K, PTO, Company Paid Holidays, Paid Vacation
• Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career - we promote from within!
• Do you want to work with your friend? We offer a referral bonus!
• Fun team celebrations year-round!

This is a non-exempt, hourly position with a pay range of $18-$22 per hour, depending on experience.

Qualifications

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.