Full-Time Branch Teller - Customer Experience Pro

M&T Bank Corporation; Maryland; Hybrid; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Boonsboro, MD and Hagerstown, MD is seeking candidates for its Teller Talent Pipeline. This onsite full-time role focuses on delivering exceptional customer service, handling cash, and supporting digital engagement and lobby management to provide a differentiated banking experience.

You will balance transactions, process account maintenance, and escalate issues as needed while adhering to policy and AML/BSA/KYC standards.

Qualifications

• Six months of customer service experience or data entry.
• Proven verbal and interpersonal skills.
• Ability to handle cash and process transactions accurately.

Responsibilities

• Adhere to customer service standards and deliver a differentiated experience.
• Balance and process customer transactions efficiently following policy.
• Manage lobby activities and engage customers for digital solutions.
• Complete branch operational tasks (cash, vault, wire transfers).

Skills

Customer service

Education

High school diploma or equivalent

Job description

M&T Bank Corporation in Boonsboro, MD and Hagerstown, MD is seeking candidates for its Teller Talent Pipeline. This onsite full-time role focuses on delivering exceptional customer service, handling cash, and supporting digital engagement and lobby management to provide a differentiated banking experience.

You will balance transactions, process account maintenance, and escalate issues as needed while adhering to policy and AML/BSA/KYC standards.