Branch Banking & Digital Solutions Specialist

M&T Bank; Hagerstown (MD); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank in Hagerstown is seeking a branch teller focused on delivering exceptional customer service while driving sales of Consumer and Business Banking solutions. You will handle routine transactions, explain features, and guide customers to digital tools, with opportunities to cross-sell through trusted partnerships.

The role emphasizes relationship-building, accurate logging of interactions, and adherence to AML/KYC processes, ensuring a compliant, customer-centric experience at the branch.

Qualifications

• Minimum 1 year of proven retail sales or customer service experience.
• Strong verbal communication and interpersonal skills.
• Ability to engage customers and explain banking options clearly.

Responsibilities

• Educate customers and explain Consumer and Business Banking features.
• Engage customers to bank with us and promote digital capabilities.
• Handle servicing tasks and refer needs to appropriate partners.
• Follow sales process and provide customer-focused guidance.
• Resolve customer issues and log interactions accurately.

Skills

Retail Sales

Customer Service

Telesales

Verbal Communication

Education

High school diploma or GED

Job description

M&T Bank in Hagerstown is seeking a branch teller focused on delivering exceptional customer service while driving sales of Consumer and Business Banking solutions. You will handle routine transactions, explain features, and guide customers to digital tools, with opportunities to cross-sell through trusted partnerships.

The role emphasizes relationship-building, accurate logging of interactions, and adherence to AML/KYC processes, ensuring a compliant, customer-centric experience at the branch.