Full-Time Assistant Center Manager

The UPS Store 7171; New York (NY); On-site; USD 23,866 - 33,992; Full time

Job summary

A retail location in New York, NY is seeking an Assistant Center Manager to support daily operations, manage personnel, and deliver exceptional customer service. The ideal candidate will have a 4-year college degree, experience in retail management, and strong leadership abilities. Responsibilities include employee management, financial oversight, and service delivery. This is a full-time role offering competitive pay, requiring a proactive leader to help optimize team performance.

Qualifications

• 4 years College degree required.
• One year of supervisory experience in logistics, retail, or relevant industry.
• P&L experience preferred.

Responsibilities

• Helps with personnel management including recruiting, training, scheduling, and coaching associates.
• Monitors and helps maximize customer service delivery and satisfaction.
• Helps manage Center financials and prepare reports.

Skills

Strong supervisory skills

Customer service skills

Outstanding phone skills

Education

4 years College

Tools

Microsoft Office

Adobe Suites

Job description

Base pay range

$21.00/hr - $21.00/hr

This range is provided by The UPS Store 7171. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world‑class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a 4 year College degree, two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance.

Responsibilities

• Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and helps facilitate weekly or monthly staff meetings
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Helps develop and implement the store marketing program
• Helps manage Center financials and prepare/provide reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Helps oversee Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

Qualifications

• 4 years College required
• Advanced education degree, coursework, or tech school desired
• One year of supervisory experience in logistics, retail, or other relevant industry
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong customer service skills and abilities

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Project Management and Information Technology

Industries

Staffing and Recruiting

Referrals increase your chances of interviewing at The UPS Store 7171 by 2x.

Get notified about new Assistant Center Manager jobs in New York, NY.