Assistant General Manager

The UPS Store 7171; Douglassville (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading retail service provider in Douglassville, PA, is seeking an Assistant General Manager to oversee multiple store locations. The successful candidate will assist the General Manager in managing operations, staff training, and ensuring exceptional customer service delivery. Ideal applicants will have retail management experience and advanced computer skills, enabling them to drive operational excellence in a dynamic environment.

Qualifications

• Minimum two years of retail store operations experience.
• Strong supervisory and leadership skills required.
• Valid driver's license and own transportation is necessary.

Responsibilities

• Supervise and develop associates for excellent customer service.
• Manage inventory and store marketing program.
• Ensure compliance with operational standards and safety regulations.

Skills

Supervisory skills

Customer service

Team building

Computer skills

Leadership skills

Education

Post-high school education

Advanced education or coursework

Tools

Microsoft Office

Adobe Suites

Job description

Base Pay Range

$40,000.00/yr - $55,000.00/yr

The Assistant General Manager is responsible for assisting the General Manager with overseeing the management of multiple UPS Store locations. He or she will manage staff training and schedules, keep all centers open and compliant, and ensure the center’s team delivers world‑class customer service to all customers. Responsibilities include monitoring cost control and expenses, and providing weekly and monthly reports to the franchise owner.

The ideal candidate has a post‑high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, and the physical ability to perform this job (lifting, bending, etc.). He or she must have a dynamic personality and be able to motivate a team to optimize performance. They must know how to "listen and lead".

Responsibilities

• Supervise, motivate and develop associates, focusing on excellent customer service, operational excellence and team building.
• Perform print production projects using common software applications (Microsoft Word, Excel, Publisher, Adobe Photoshop, Acrobat, Illustrator).
• Ensure compliance in the areas of Operational Standards and Requirements and Operational Excellence Results, as required in Quarterly Compliance audits.
• Monitor, evaluate and maximize customer service delivery and satisfaction.
• Develop and implement the store marketing program.
• Manage inventory.
• Oversee center maintenance, including cleanliness, safety and organization.
• Perform other duties as assigned.

Qualifications

• Advanced education degree, coursework or technical school desired.
• Previous store management experience required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Valid management/leadership skills.
• Driver’s license and own transportation to move between locations.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing. Industries: Staffing and Recruiting