Center Assistant Manager

The UPS Store 7171; Congers (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

A retail service company located in Congers, NY, is seeking a Center Manager to oversee operations and ensure outstanding customer service. The successful candidate must manage staff, report financials, and maintain financial accountability. Requirements include a post high school education, retail operations experience, and strong leadership skills. This full-time position offers a salary range of $40,000 to $50,000 annually and requires immediate accountability in operations. The ideal candidate should excel in motivating and leading a team.

Qualifications

• 2 years of retail store operations experience.
• Experience in personnel and financial management.
• Ability to perform physical tasks such as lifting and bending.

Responsibilities

• Manage day-to-day operations and accountability for profit/loss.
• Perform personnel management including recruiting and training.
• Monitor and evaluate customer service delivery and satisfaction.

Skills

Strong supervisory/managerial/leadership skills

Excellent computer/internet/software knowledge

Dynamic personality

Motivational skills

Strong sales skills

Education

Post high school education (college coursework or a degree)

Advanced education degree or tech school desired

Tools

Microsoft Office

Adobe Suites

Job description

Center Manager

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

Base pay range

$40,000.00/yr - $50,000.00/yr

Responsibilities

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned
• Strong sales skills and sales training ability to lead and motivate team of associates
• Effectively cover/staff call outs as they arise
• Lead weekly training topics
• Handle first of the month reporting
• Attend management and staff meetings/training seminars

Qualifications

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations
• Must become a notary public and complete all required training within 180 days of hire

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Project Management and Information Technology

Industries

Staffing and Recruiting

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