Full-Time Assistant Center Manager

The UPS Store 7171; Reading (Berks County); On-site; USD 19,286 - 24,796; Full time

Job summary

A national retail chain is seeking an Assistant Center Manager in Reading, PA. The ideal candidate will oversee daily operations, manage staff, and provide excellent customer service in a fast-paced environment. With a focus on team development and operational excellence, this full-time position requires at least two years of retail experience. Join us to ensure a compliant and effective center operation and enhance customer satisfaction.

Qualifications

• Minimum 2 years of retail store operations experience.
• Strong managerial and leadership skills required.
• Excellent computer and software knowledge.

Responsibilities

• Run day-to-day in-center operations.
• Manage daily staff and assist General Manager.
• Provide excellent customer service in a retail environment.

Skills

Supervisory skills

Customer service

Operational excellence

Software knowledge

Job description

Assistant Center Manager

Base pay range: $14.00/hr - $18.00/hr

Responsibilities

• Run day-to-day in-center operations.
• Assist the General Manager in keeping the center open and compliant.
• Manage daily staff in the center, acting as first point of contact for associate issues.
• Inform the General Manager of ongoing center status.
• Effectively manage all areas of operations including product sales, ordering, bank deposits, training, customer relationships, print and freight price quotes, claims, and other duties as assigned.
• Engage with the General Manager about all areas of center operations.
• Supervise, motivate and develop associates, focusing on excellent customer service, operational excellence, and team building.
• Provide excellent customer service in an over-the-counter retail service environment.
• Accurately perform and/or oversee daily opening and closing procedures in accordance with company policy and procedure.
• Work with the General Manager to proactively handle customer complaints and help customers resolve problems.
• Maintain a high level of sanitation, orderliness and professionalism throughout the center.

Qualifications

• Minimum 2 years of retail store operations experience.
• Strong supervisory/managerial/leadership skills.
• Excellent computer, internet and software knowledge.
• Physical ability to lift, bend, etc., as required by the job.
• Dynamic personality with ability to motivate a team and optimize performance.
• Will eventually need to train off-site for certifications and acquire and maintain a Notary commission.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Project Management and Information Technology

Industries

Staffing and Recruiting