Assistant Center Manager - Suwanee, GA

The UPS Store 7171; Suwanee (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

Sales commission

Health Coverage

Job summary

A local UPS Store is looking for an Assistant Center Manager in Suwanee, GA to help run daily operations. The role includes personnel management, customer service oversight, and financial reporting. Ideal candidates will have supervisory experience and strong communication skills. This position offers benefits including paid vacation and health coverage, and is classified as full-time with a mid-senior level experience requirement.

Qualifications

• One year of supervisory experience in retail or logistics.
• P&L experience preferred.
• Physical ability to perform job duties.

Responsibilities

• Helps with personnel management, including recruiting and training.
• Monitors customer service delivery and satisfaction.
• Manages inventory and financials.

Skills

Customer service skills

Communication skills

Management skills

Microsoft Office

Adobe Suites

Education

High school diploma or GED

College coursework or degree preferred

Job description

Overview

The Assistant Center Manager helps the Center Manager run the day-to-day operations of this UPS Store location (The UPS Store 7171) in Suwanee, GA. The role may be required to open and close the center, help manage productivity, ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager for the franchise owner. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

Responsibilities

• Helps with personnel management, including recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Helps develop and implement the store marketing program
• Helps manage Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Helps oversee Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

Qualifications

• High school diploma or GED required (college coursework or a degree preferred)
• One year of supervisory experience in retail, logistics, or other relevant industry
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone and communication skills
• Strong customer service skills and abilities
• Physical ability to perform job duties (lifting, bending, etc.)

Benefits

• Paid vacation
• Sales commission
• Health Coverage

Employment information

• Employment type: Full-time
• Seniority level: Mid-Senior level