Center Manager

The UPS Store 7171; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

The UPS Store 7171 is seeking a Center Manager to oversee day-to-day operations of the retail location. You will open and close the center, manage productivity, and ensure the team delivers world-class customer service while monitoring costs and providing weekly/monthly reports to the franchise owner.

The ideal candidate has college coursework or a degree, at least two years of retail store operations experience, strong supervisory skills, excellent computer skills, and the ability to motivate a

Qualifications

• 1 year The UPS Store experience required
• Notary Public license to be obtained within 3 months of hire
• Previous store management experience including personnel and financial management
• Strong computer skills including Microsoft Office and Adobe Suites
• Outstanding phone and communication skills
• Bona fide leadership abilities and accountability for center operations

Responsibilities

• Performs personnel management, including recruiting, training, scheduling, and coaching associates
• Schedules work assignments and leads weekly/monthly staff meetings
• Monitors and maximizes customer service delivery and satisfaction
• Develops and implements the store marketing program
• Manages center financials and prepares reports
• Manages inventory and payroll-related processes
• Reviews daily timesheets and submits payroll
• Oversees center maintenance, cleanliness, safety and organization
• Performs other duties as assigned

Skills

Leadership

Supervisory/managerial

Computer skills

Communication skills

Listening and leading

Education

College coursework or degree

NYS Notary Public License

Tools

Microsoft Office

Adobe Suites

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

Responsibilities

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

Qualifications

• 1 year The UPS Store experience required
• NYS Notary Public License (or will become one within 3 months of hire)
• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Excellent communication skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations