Fulfillment Speed & Quality Lead

TikTok; Fontana (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

TikTok Shop Supply Chain & Logistics team seeks experienced talent to innovate and streamline TikTok Shop's transportation network. The role focuses on speed standards, wave synchronization, real-time monitoring and exception closure across three handover nodes to ensure timely handoffs and minimize delays.

Responsibilities include establishing SOPs and SLAs for pickup, sorting, and last-mile, building KPI dashboards, and driving PDCA-based improvements.

Qualifications

• Bachelor’s degree in a logistics or engineering field.
• 5+ years in e-commerce logistics or quality management.
• Experience with end-to-end process design and SOP development.
• Proficiency in Excel for data analysis; SQL or Python is a plus.
• Strong cross-functional coordination and rapid decision-making.
• Familiarity with PDCA, Six Sigma, 5-Why and Fishbone diagram methods.

Responsibilities

• Establish SOPs and delivery standards for multiple handover nodes.
• Design wave synchronization rules and SLA targets.
• Build KPI dashboards and enable real-time visibility with carriers.
• Improve exception handling and drive closure using root-cause analysis.

Skills

Excel data analysis

SQL

Python

PDCA

Six Sigma

5-Why

Fishbone Diagram

Cross-functional coordination

Decision making

Education

Bachelor's degree in Supply Chain/Logistics related field

Tools

TMS

WMS

Order tracking systems

Carrier management systems

Job description

TikTok Shop Supply Chain & Logistics team seeks experienced talent to innovate and streamline TikTok Shop's transportation network. The role focuses on speed standards, wave synchronization, real-time monitoring and exception closure across three handover nodes to ensure timely handoffs and minimize delays.

Responsibilities include establishing SOPs and SLAs for pickup, sorting, and last-mile, building KPI dashboards, and driving PDCA-based improvements.