Fulfillment Ops Lead — Global E‑Commerce Logistics

TikTok; Carol Stream (IL); On-site; USD 110,000 - 170,000; Full time

Job summary

TikTok is seeking an experienced Fulfillment Node Operations Manager to oversee building operations, maintenance, and compliance, creating a safe, productive environment for employees within TikTok Shop's Supply Chain & Logistics.

You will manage end-to-end e-commerce fulfillment operations, own regional KPIs and costs, contribute to peak-season planning, drive continuous improvement, and lead cross-functional teams and vendors to deliver world-class fulfillment.

Qualifications

• Bachelor's degree in Business, Logistics, Operations, Engineering, or equivalent practical experience.
• 5 years of experience managing third-party logistics providers/vendors
• Strong project management and continuous improvement skills
• Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs
• Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc.

Responsibilities

• Manage end to end e-Commerce fulfillment operations including inbounding goods, pick, pack and outbound operations
• Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals
• Responsible for providing strategic and long-term planning inputs including peak season planning
• Drives continuous improvement to optimize operations and improve productivity
• Champion strategic projects that have network-wide impact.
• Leverages cross functional teams and third party service providers to run a world class fulfillment operation and solicit ideas to solve problems
• Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience
• Sets clear goals and expectations for team members, measure performance and provide feedback

Skills

3PL management

Project management

Continuous improvement

Operations metrics

Capacity planning

Education

Bachelor's degree in Business, Logistics, Operations, Engineering, or equivalent practical experience

Job description

TikTok is seeking an experienced Fulfillment Node Operations Manager to oversee building operations, maintenance, and compliance, creating a safe, productive environment for employees within TikTok Shop's Supply Chain & Logistics.

You will manage end-to-end e-commerce fulfillment operations, own regional KPIs and costs, contribute to peak-season planning, drive continuous improvement, and lead cross-functional teams and vendors to deliver world-class fulfillment.