Global Fulfillment Node Operations Lead

TikTok; Buford (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

TikTok is seeking an experienced Fulfillment Node Operations Manager to oversee end-to-end e-Commerce fulfillment operations within our Supply Chain & Logistics team. You will manage inbound, pick/pack/outbound processes and ensure safety, quality, and efficiency across regional nodes.

The role emphasizes KPI delivery, cost control, peak-season planning, and collaboration with cross-functional teams and third-party providers to build a world-class fulfillment operation.

Qualifications

• Bachelor's degree in Business, Logistics, Operations, Engineering, or related field.
• 5 years of experience managing third-party logistics providers/vendors.
• Strong project management and continuous improvement skills.
• Experience managing inbound, outbound, or quality operations with understanding of metrics, inputs, and outputs.
• Track record of success in operations management, including problem solving and capacity planning.
• Continuous improvement, Lean Six Sigma, Kaizen experience.
• Writing training documents and standard operating procedures.

Responsibilities

• Manage end-to-end e-Commerce fulfillment operations including inbounding goods, pick, pack and outbound operations
• Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals
• Responsible for providing strategic and long-term planning inputs including peak season planning
• Drives continuous improvement to optimize operations and improve productivity
• Champion strategic projects that have network-wide impact.
• Leverages cross functional teams and third party service providers to run a world class fulfillment operation and solicit ideas to solve problems
• Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience
• Sets clear goals and expectations for team members, measure performance and provide feedback

Skills

Project management

Continuous improvement

Operations management

Vendor management

Metrics-driven

Education

Bachelor's degree in Business, Logistics, Operations, Engineering, or related field

Job description

TikTok is seeking an experienced Fulfillment Node Operations Manager to oversee end-to-end e-Commerce fulfillment operations within our Supply Chain & Logistics team. You will manage inbound, pick/pack/outbound processes and ensure safety, quality, and efficiency across regional nodes.

The role emphasizes KPI delivery, cost control, peak-season planning, and collaboration with cross-functional teams and third-party providers to build a world-class fulfillment operation.