Strategic E‑commerce Fulfillment Operations Leader

TikTok; Fontana (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

TikTok is seeking an experienced Fulfillment Node Operations Manager to lead end-to-end e-commerce fulfillment operations across inbound, pick/pack, and outbound activities. You will own regional KPIs, drive cost efficiency, and partner with third-party providers to deliver a safe, productive operation.

The role emphasizes strategic planning for peak seasons, continuous improvement, and cross-functional collaboration to scale TikTok Shop's fulfillment network while maintaining high quality and

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• 5 years of experience managing third‑party logistics providers/vendors.
• Strong project management and continuous improvement skills.
• Experience managing inbound, outbound, or quality operations with clear KPIs and outputs.

Responsibilities

• Oversee end-to-end e-commerce fulfillment operations including inbound, pick, pack and outbound.
• Own KPIs and cost targets for regional areas including safety, productivity, quality and financial goals.
• Provide strategic inputs for long-term planning including peak season readiness.
• Drive continuous improvement to optimize operations and productivity.
• Lead cross-functional and third-party partners to run a world-class fulfillment operation.
• Set objectives and metrics for safety, quality, productivity, and customer experience and review performance.

Skills

3PL/vendor management

Project management

Operations management

Cost control & KPI

Data-driven decision making

Education

Bachelor's degree in Business/Logistics/Engineering

Job description

TikTok is seeking an experienced Fulfillment Node Operations Manager to lead end-to-end e-commerce fulfillment operations across inbound, pick/pack, and outbound activities. You will own regional KPIs, drive cost efficiency, and partner with third-party providers to deliver a safe, productive operation.

The role emphasizes strategic planning for peak seasons, continuous improvement, and cross-functional collaboration to scale TikTok Shop's fulfillment network while maintaining high quality and