Fulfillment Specialist: Fast, Accurate Order Fulfillment

Lowe's Companies, Inc.; Hickory (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lowe's Companies, Inc. is seeking associates to pick, stage, and fulfill customer orders with accuracy and safety. You will deliver excellent service, validate orders, and connect customers to the right associates as needed.

You will operate powered equipment, maintain SIMS compliance, and help keep inventory accurate while collaborating with leadership. A strong customer-first mindset and teamwork are essential.

Qualifications

• 6 months of computer use experience (inputting, accessing, modifying, or outputting information).
• 6 months of experience using common retail technology (phones, tablets).
• Forklift/Order Picker/Narrow Aisle Reach Truck certification required (acquired if not already).
• High school diploma or GED.
• 6 months of retail experience.
• 6 months in customer service or product fulfillment at a home improvement retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden).
• 6 months experience inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Computer literacy

Retail technology experience

Customer service skills

Teamwork

Safety consciousness

Education

High school diploma or GED

Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck

Job description

Lowe's Companies, Inc. is seeking associates to pick, stage, and fulfill customer orders with accuracy and safety. You will deliver excellent service, validate orders, and connect customers to the right associates as needed.

You will operate powered equipment, maintain SIMS compliance, and help keep inventory accurate while collaborating with leadership. A strong customer-first mindset and teamwork are essential.