Strategic Fulfillment Account Manager

Flexport; United States; Remote; USD 84,000 - 105,000; Full time

Job summary

Flexport is seeking a Senior Account Manager, Fulfillment to manage strategic merchant relationships and coordinate cross‑functional teams ensuring seamless execution across the supply chain.

You will drive client retention, growth, and operational excellence in fulfillment services, translating client needs into actionable plans and ensuring measurable ROI for key accounts across multiple regions.

Qualifications

• Bachelor's degree required in Business, Supply Chain Management, or related field.
• 8+ years experience in account management or client success with managing a sizable book of business.

Responsibilities

• Contribute to strategic direction of the account management function.
• Mentor junior team members and lead cross-functional projects.
• Lead strategic relationships with major accounts and drive client ROI.
• Track metrics and manage portfolio performance; identify risks and opportunities.
• Collaborate with Product, Operations, Sales and other teams to evolve Flexport capabilities.

Skills

Account management

Client success

Strategic thinking

Cross-functional leadership

Communication

Financial acumen

ROI measurement

Change management

Regulatory compliance

Relationship management

Education

Bachelor's degree in Business

Job description

Flexport is seeking a Senior Account Manager, Fulfillment to manage strategic merchant relationships and coordinate cross‑functional teams ensuring seamless execution across the supply chain.

You will drive client retention, growth, and operational excellence in fulfillment services, translating client needs into actionable plans and ensuring measurable ROI for key accounts across multiple regions.