Fulfillment Account Manager: Retention & Growth

Deepstreamtech; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

Deepstreamtech is seeking an Account Manager for Fulfillment to oversee post-onboarding relationships with a portfolio of brands. This role focuses on brand retention and revenue growth, utilizing strong analytical and communication skills to translate operational metrics into strategic advice.

The ideal candidate will have experience in account management, be comfortable with ambiguity, and have a background in wholesale or logistics. You'll work closely with brands to develop tailored consolidation plans and track their performance metrics.

Qualifications

• 3–5 years of experience in account management or customer success.
• Comfort with ambiguity and iterative process-building.
• Background in wholesale or logistics is a plus.

Responsibilities

• Own the post-onboarding relationship for a portfolio of brands.
• Coach brands on cost, ease, and growth benefits.
• Track brand health signals and prioritize interventions.

Skills

Relationship management

Data-driven storytelling

Analytical fluency

Excellent communication

Cross-functional coordination

Understanding of wholesale and retail

Tools

Looker

Mode

Snowflake

Zendesk

Salesforce

Job description

Deepstreamtech is seeking an Account Manager for Fulfillment to oversee post-onboarding relationships with a portfolio of brands. This role focuses on brand retention and revenue growth, utilizing strong analytical and communication skills to translate operational metrics into strategic advice.

The ideal candidate will have experience in account management, be comfortable with ambiguity, and have a background in wholesale or logistics. You'll work closely with brands to develop tailored consolidation plans and track their performance metrics.