Senior Fulfillment Account Leader — Growth & Strategy

Voiceflow; San Francisco (CA); On-site; USD 84,000 - 105,000; Full time

Job summary

Flexport is seeking a seasoned Senior Account Manager, Fulfillment to act as the trusted liaison between merchants and internal teams, ensuring communication, alignment, and operational excellence. You will support merchant retention and drive long-term relationships across departments.

This role requires high-level strategic insight and hands-on execution, with a focus on transforming client supply chains and delivering ROI for significant accounts.

Qualifications

• Bachelor’s degree in Business, Supply Chain, or related field.
• 8+ years in account management or client success.
• Proven track record managing a $25M+ book of business.
• Strong communication and ability to influence at multiple levels.
• Deep understanding of supply chain, logistics, or fulfillment industries.

Responsibilities

• Strategic leadership and team collaboration to align resources with broader objectives.
• Client portfolio management, building strategic relationships and delivering outcomes.
• Client relationship management, serving as primary liaison and advocate for clients.
• Revenue growth and business strategy through expansion opportunities and client retention.
• Performance and risk management including metrics and risk mitigation.
• Cross-functional collaboration with Product, Operations, Sales, and other teams to evolve capabilities.

Skills

Account management

Client relationships

Strategic thinking

Cross-functional leadership

Business strategy

Education

Bachelor's degree in Business, Supply Chain Management, or related field

Job description

Flexport is seeking a seasoned Senior Account Manager, Fulfillment to act as the trusted liaison between merchants and internal teams, ensuring communication, alignment, and operational excellence. You will support merchant retention and drive long-term relationships across departments.

This role requires high-level strategic insight and hands-on execution, with a focus on transforming client supply chains and delivering ROI for significant accounts.