Senior Fulfillment Accounts Manager — Strategic Growth

Flexport; New Orleans (LA); On-site; USD 84,000 - 105,000; Full time

Job summary

Flexport is seeking a seasoned Senior Account Manager, Fulfillment to drive merchant success and growth across our fulfillment services. You will act as a trusted liaison between merchants and internal teams, ensuring strategic alignment, effective communication, and operational excellence.

You will lead with strategic insight, manage a portfolio of key clients, and collaborate across Product, Operations and Sales to deliver value.

Qualifications

• Bachelor's degree in Business or related field.
• 8+ years of account management or client success experience.
• Proven track record managing and growing significant client relationships ($25M+).
• Exceptional strategic thinking with translating business needs into solutions.
• Experience leading cross-functional project teams delivering results.
• Deep understanding of supply chain, logistics, or fulfillment industries.

Responsibilities

• Lead strategic relationships with significant accounts and drive ROI.
• Develop and implement strategic account plans aligning with Flexport's growth goals.
• Mentor junior team members and cultivate client relationship management skills.
• Coordinate cross-functional project teams to deliver exceptional client outcomes.
• Track metrics to measure account health and business impact; identify risks and opportunities.

Skills

Strategic thinking

Cross-functional leadership

Relationship management

Financial acumen

Communication skills

Change management

Education

Bachelor's degree in Business or related field

Job description

Flexport is seeking a seasoned Senior Account Manager, Fulfillment to drive merchant success and growth across our fulfillment services. You will act as a trusted liaison between merchants and internal teams, ensuring strategic alignment, effective communication, and operational excellence.

You will lead with strategic insight, manage a portfolio of key clients, and collaborate across Product, Operations and Sales to deliver value.