Strategic Customer Success Manager: Growth & Retention

Riverstone-Logistics; Rock Hill (SC); On-site; USD 52,000 - 78,000; Full time

Job summary

Riverstone Logistics is seeking an Account Manager to own the post-sale lifecycle for strategic accounts, ensuring onboarding, retention, and expansion on the Onward platform.

You will collaborate with Operations, Sales, Finance, and IT to deliver consistent service, lead reviews, and translate customer needs into actionable product inputs while balancing execution and value delivery across stakeholder teams.

Qualifications

• 1-2 years of technical, product-based, account management / customer-facing role.
• Strong working knowledge of TMS platforms and logistics lifecycle processes.
• Excellent verbal and written communication skills, with a customer-first approach.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts post-sale.
• Build trusted relationships with customer stakeholders across operations, supply chain, and leadership.
• Collaborate cross-functionally with internal Operations, Sales, Finance, and IT teams to deliver consistent, high-quality service and measurable results for customers.
• Lead regular check-ins, business reviews, and performance discussions.

Skills

Account management

Customer relationships

Communication

Problem solving

Education

Bachelor's degree in business or related field

Tools

TMS platforms

Excel

Job description

Riverstone Logistics is seeking an Account Manager to own the post-sale lifecycle for strategic accounts, ensuring onboarding, retention, and expansion on the Onward platform.

You will collaborate with Operations, Sales, Finance, and IT to deliver consistent service, lead reviews, and translate customer needs into actionable product inputs while balancing execution and value delivery across stakeholder teams.