Account Manager

3PLGuys; California (MO); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (100% covered)

401(k) with 4% match

Flexible PTO

Remote-friendly

$1,500 annual learning budget

Job summary

3PLGuys is looking for an Account Manager in California, MO to oversee a portfolio of e-commerce clients. This role involves onboarding clients, maintaining relationships, troubleshooting fulfillment issues, and advocating for product improvements. The ideal candidate has at least 2 years in account management and preferred experience in e-commerce or logistics. Benefits include health insurance, 401(k) matching, flexible PTO, and a $1,500 learning budget.

Qualifications

• 2+ years in account management, customer success, or client services.
• E-commerce or logistics experience strongly preferred.
• Excellent communication skills (written and verbal).

Responsibilities

• Own relationships with 15-25 client accounts.
• Onboard new clients: gather requirements, set up integrations.
• Conduct regular check-ins and quarterly business reviews.

Skills

Account management

Customer success

Communication skills

Problem-solving

E-commerce experience

Tools

WMS

Slack

Job description

As an Account Manager, you'll be the primary relationship owner for a portfolio of e-commerce clients. You'll onboard new brands, solve problems, and make sure their fulfillment runs smoothly.

What You'll Do

• Own relationships with 15-25 client accounts
• Onboard new clients: gather requirements, set up integrations, coordinate first shipments
• Conduct regular check-ins and quarterly business reviews
• Troubleshoot fulfillment issues and coordinate with operations
• Identify opportunities for clients to save money or improve their fulfillment
• Collaborate with sales on renewals and expansions
• Document client feedback and advocate for product improvements

What We're Looking For

• 2+ years in account management, customer success, or client services
• E-commerce or logistics experience strongly preferred
• Excellent communication skills (written and verbal)
• Problem-solver who stays calm under pressure
• Comfortable with technology — you'll use our WMS, Slack, and various e-commerce platforms daily
• Self-motivated and organized

Why Join Us

You'll work directly with growing e-commerce brands and help them scale. Our clients range from Shopify startups to established Amazon sellers doing 7+ figures monthly.

• Health, dental, and vision insurance (100% covered)
• 401(k) with 4% match
• Flexible PTO
• Remote-friendly (with occasional visits to our Paramount HQ)
• $1,500 annual learning budget
• Competitive base + bonus structure