FT Customer Service Representative

Planet Fitness; East Greenfield (MA); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

PTO

401(k) match

Health insurance

Life insurance

Short-term disability

EAP

Free Black Card membership

Job summary

Planet Fitness in Greenfield, MA is seeking a frontline team member to deliver exceptional customer service and assist members with registration and queries. You will log amenities, answer phones, and process purchases while maintaining a clean environment.

The role emphasizes friendly communication, basic computer use, and a welcoming, judgement-free atmosphere for all guests and members.

Qualifications

• Customer-service experience.
• High school diploma or GED equivalent (preferred).
• Must be 18 years of age or older.
• Basic computer proficiency.

Responsibilities

• Deliver superior customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional judgement‑free experience.
• Answer phones in a friendly manner using information scripts.
• Greet members, register and tour new members, log amenities.
• Respond promptly and professionally to member questions and concerns.
• Process beverage or merchandise purchases through the point‑of‑sale system.
• Promote PE@PF fitness instruction classes to existing and new members.
• Maintain a clean, sanitized, and safe club environment.

Skills

Customer service

Phone etiquette

Communication

Education

High school diploma or GED

Tools

POS system

Job description

Job Location: L212 Greenfield - Greenfield, MA 01301
Job Shift: Second Shift
Pay: Starting at $15 per hour with hourly increases at 180 days, 1 year, and every 6 months after the first year (based on anniversary date).

Responsibilities

• Deliver superior customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional judgement‑free experience.
• Answer phones in a friendly manner using information scripts.
• Greet members, register and tour new members, log amenities.
• Respond promptly and professionally to member questions and concerns.
• Process beverage or merchandise purchases through the point‑of‑sale system.
• Promote PE@PF fitness instruction classes to existing and new members.
• Maintain a clean, sanitized, and safe club environment.

Qualifications

• Customer‑service experience.
• High school diploma or GED equivalent (preferred).
• Must be 18 years of age or older.
• Basic computer proficiency.

Benefits

• 90% of management team started at entry level: Growth opportunities.
• Competitive hourly pay with mandatory increases.
• Shift‑differential pay for selected shifts.
• Paid time off (PTO) for all employees.
• 401(k) retirement plan with employer match up to 4%.
• Health insurance options (health, dental, vision, life).
• Basic life insurance and short‑term disability (100% company‑paid).
• Employee Assistance Program.
• Free employee Black Card membership.