FT Customer Service Representative

Planet Fitness; Welsh Heights (NC); On-site; USD 12,501 - 17,805; Part time

Benefits offered by this job

401(k) retirement fund with employer match

Health insurance options

Paid time off

Job summary

Planet Fitness is hiring for a part-time position in North Carolina, starting at $11 per hour with scheduled pay increases. Responsibilities include providing exceptional customer service, greeting and signing up new members, and maintaining a clean club environment.

The ideal candidate should have customer service experience and basic computer proficiency. Employees enjoy benefits such as paid time off, health insurance options, and growth opportunities within the company.

Qualifications

• Must be 18 years of age or older.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members.
• Greet members and sign up new members.
• Respond promptly to member questions and concerns.
• Promote unique fitness instruction classes to members.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma or GED equivalent preferred

Job description

Job Details

Job Location: L051 Monroe - Monroe, NC 28110

Part‑Time: Starting at $11 per hour.

Hourly increases at 180 days, 1 year, and every 6 months after the first year based on anniversary date.

Availability: Monday‑Thursday 2:00pm – 10:00pm; Friday 1:15pm – 9:15pm; occasional weekends with open availability.

Benefits

• Growth opportunities – over 90% of our management team started at entry level.
• Competitive pay with scheduled hourly increases.
• Shift‑differential pay for select shifts.
• Paid time off for all employees.
• 401(k) retirement fund (employer match up to 4%).
• Health insurance options including health, dental, vision, family life insurance, and more.
• Basic life insurance & short‑term disability (100% company paid).
• Employee Assistance Program.
• Free employee Black Card membership.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional judgement‑free member experience.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point‑of‑sale system.
• Promote our unique fitness instruction classes (PE@PF) to active members and new members.
• Provide a clean, sanitized, and safe club environment.

Qualifications

• Customer service experience.
• High school diploma or GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

Physical Demands

• Frequent lifting, carrying, pushing, and pulling.
• Must be able to lift up to 75lbs.
• Will encounter cleaning chemicals during shift.
• Frequent climbing, balancing, kneeling, and crouching during shift.
• Continual reaching with hands/fingers/arms during shift.