FT Customer Service Representative

Planet Fitness; Philadelphia (Philadelphia County); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

PTO

401K

Health Insurance

Life Insurance

Short-Term Disability

Employee Assistance Program

Free Black Card Membership

Growth opportunities

Job summary

Planet Fitness in Philadelphia, PA is seeking a full-time team member to deliver a superior member experience, greet guests, answer questions, and support daily club operations.

Starting at $13 per hour, with increases at 180 days, 1 year and every 6 months thereafter, plus benefits including PTO, health options, and more. Join a welcoming, Judgement Free zone where growth opportunities are highlighted by many managers who started as entry-level staff.

Qualifications

• Customer service experience appreciated and helpful for member interactions.
• High school diploma or GED or equivalent preferred.
• Must be 18 years or older and able to use a computer at a basic level.

Responsibilities

• Provide superior customer service to Planet Fitness members, prospective members and guests.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes to active and new members.
• Maintain a clean, sanitized and safe club environment.

Skills

Customer service experience

Education

High school diploma/GED equivalent

Job description

Job Details

Job Location: L046 Market St - Philadelphia, PA 19102

Full Time: Starting at $13 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Responsibilities

• Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift