FT Customer Service Representative

Planet Fitness; Columbus (OH); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Growth opportunities from entry level

Shift-differential pay

401K with employer match

Health Insurance options

Life Insurance & Short-Term Disability

Employee Assistance Program

Free Planet Fitness membership

Job summary

Planet Fitness in Columbus, OH is hiring a Full-Time Customer Service Representative. The role focuses on delivering a superior member experience, greeting guests, signing up new members, and answering inquiries with a friendly demeanor.

Responsibilities include handling POS transactions, logging amenities, and promoting fitness programs. Standard benefits apply, with growth opportunities and a welcoming team environment.

Qualifications

• Customer service experience preferred.
• Must be 18 years or older.
• Basic computer proficiency required.

Responsibilities

• Provide superior customer service to members and guests.
• Greet members, sign up new members, and tour facilities.
• Answer phones with a friendly, scripted approach.
• Process purchases through the POS system and log amenities.

Skills

Customer service

Communication

Phone etiquette

Point of sale

Education

High school diploma

Tools

POS system

Basic computer

Job description

Full - Time: Starting at $12 per hour.Mondays (4:30AM-12:30PM) Tuesday-Friday (6AM-2PM)Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.We Are Accountable – Self-starters who pursue excellence.We Are Driven – Problem solvers who deliver results.We Are Passionate – Positive energy with a real desire to help others.We Are Ambitious – Always learning and growing toward success.We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!Customer Service Representative Benefits:Growth Opportunities over 90% of our management team started as an entry level team member!Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.Shift-differential pay for select shiftsPTO for all employees401K Retirement Fund (Employer match up to 4%!)Health Insurance Options including Health, Dental, Vision, family life insurance, and moreBasic Life Insurance & Short-Term Disability I00% Company Paid!Employee Assistance ProgramFree employee Black Card MembershipCustomer Service Representative Responsibilities:Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.Answer phones in a friendly manner using information scriptGreet members, sign up and tour new members, and log amenities.Respond to member questions and concerns in a timely and professional mannerProcess beverage or merchandise purchases through the point of sale systemPromote our unique fitness instruction classes (PE@PF) to our active members and our new membersProvide a clean, sanitized and safe club environment.Job Requirements:Customer service experienceHigh school diploma/GED equivalent preferredMust be 18 years of age or olderBasic computer proficiencyPhysical Demands:Frequent lifting, carrying, pushing, and pullingMust be able to lift up to 75 lbs.Will encounter cleaning chemicals during shiftFrequent climbing, balancing, kneeling and crouching during shiftContinual reaching with hands/fingers/arms during shift