FT Customer Service Rep

National Fitness Partners; Norristown (Montgomery County); On-site; USD 16,531,000 - 19,286,000; Full time

Benefits offered by this job

401K with employer match up to 4%

Health Insurance options

Paid Time Off (PTO)

Life Insurance & Short-Term Disability

Employee assistance program

Free employee Black Card membership

Job summary

National Fitness Partners is hiring a Customer Service Representative for our Planet Fitness franchise in Norristown, PA. The role offers a starting wage of $12 per hour with a Monday–Friday 7am–3pm shift, and hourly increases at 180 days, 1 year, and every 6 months after the first year based on anniversaries.

The position emphasizes a Judgement Free environment, growth opportunities, and benefits such as PTO, 401K match, health options, and life insurance.

Qualifications

• Experience delivering high-quality customer service.
• Ability to greet members and respond to questions clearly.
• Strong communication and problem-solving skills.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes to members and new members.
• Maintain a clean, sanitized and safe club environment.

Skills

Customer service

Phone handling

Team player

Tools

POS system

Job description

Shift- Monday-Friday 7am-3pm

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

Full - Time: Starting at $12 per hour.

Shift- Monday-Friday 7am-3pm

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.