FT Customer Service Rep

Paycom - ATS; Folsom (PA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Shift-differential pay

PTO

401K employer match

Health, dental, vision

Life insurance

Short-term disability

Employee Assistance Program

Free Black Card membership

Job summary

National Fitness Partners operates Planet Fitness clubs nationwide, delivering a Judgement Free workout experience. We are seeking a Customer Service Representative to greet members, answer questions, process purchases at the POS, and promote fitness programs.

This role supports a safe, clean environment and requires strong communication and reliable, friendly service from 18+ year-olds. With competitive pay, scheduled increases after 180 days, and benefits including PTO, 401(k) with employer

Qualifications

• Customer service experience.
• High school diploma or GED preferred.
• Must be 18 years or older.
• Basic computer proficiency.

Responsibilities

• Provide superior customer service to members and guests.
• Greet members, sign up new members, and log amenities.
• Respond to questions and concerns promptly and professionally.
• Process purchases through the POS system.
• Promote fitness classes and maintain a clean, safe club environment.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Tools

Point of Sale

Job description

Full - Time: Starting at $12per hour.Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.We Are Accountable – Self-starters who pursue excellence.We Are Driven – Problem solvers who deliver results.We Are Passionate – Positive energy with a real desire to help others.We Are Ambitious – Always learning and growing toward success.We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!Customer Service Representative Benefits:Growth Opportunities over 90% of our management team started as an entry level team member!Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.Shift-differential pay for select shiftsPTO for all employees401K Retirement Fund (Employer match up to 4%!)Health Insurance Options including Health, Dental, Vision, family life insurance, and moreBasic Life Insurance & Short-Term Disability I00% Company Paid!Employee Assistance ProgramFree employee Black Card MembershipCustomer Service Representative Responsibilities:Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.Answer phones in a friendly manner using information scriptGreet members, sign up and tour new members, and log amenities.Respond to member questions and concerns in a timely and professional mannerProcess beverage or merchandise purchases through the point of sale systemPromote our unique fitness instruction classes (PE@PF) to our active members and our new membersProvide a clean, sanitized and safe club environment.Job Requirements:Customer service experienceHigh school diploma/GED equivalent preferredMust be 18 years of age or olderBasic computer proficiencyPhysical Demands:Frequent lifting, carrying, pushing, and pullingMust be able to lift up to 75 lbs.Will encounter cleaning chemicals during shiftFrequent climbing, balancing, kneeling and crouching during shiftContinual reaching with hands/fingers/arms during shift