FT Brand Associate: Fashion Retail & Customer Experience

Old Navy; Edwardsville (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Discount on merchandise

Paid time off

Volunteer hours

Job summary

Old Navy is hiring a FT Brand Associate to bring the brand to life for customers and provide exceptional service. You will educate customers on products, loyalty programs, and fashion choices, while collaborating with leadership to deliver a best-in-class experience through omni-channel options.

You will engage customers, support sales floor operations, and maintain a clean, organized store environment while meeting personal and store goals. Flexibility for shifts is required.

Qualifications

• Strong customer service and communication skills are essential.
• Ability to educate customers about products and loyalty programs.
• Comfort with using retail technology and omni-channel features.

Responsibilities

• Consistently treat customers and coworkers with respect.
• Educate customers about loyalty programs.
• Engage with customers to drive sales using suggestive selling.
• Enhance experience with omnichannel offerings.
• Support store goals and daily targets.
• Assist on sales floor, fitting room, cash wrap, and back of house.
• Maintain a neat, organized work area.
• Handle customer interactions and returns professionally.
• Follow operational processes efficiently.

Skills

Customer service

Retail sales

Communication

Product knowledge

Job description

Old Navy is hiring a FT Brand Associate to bring the brand to life for customers and provide exceptional service. You will educate customers on products, loyalty programs, and fashion choices, while collaborating with leadership to deliver a best-in-class experience through omni-channel options.

You will engage customers, support sales floor operations, and maintain a clean, organized store environment while meeting personal and store goals. Flexibility for shifts is required.