Retail Brand Associate — Customer Experience & Fashion

Old Navy; Hattiesburg (MS); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

50% off regular-priced merchandise at

Job summary

Old Navy is seeking a FT Brand Associate to bring our brand to life in-store and online. You’ll deliver excellent customer service, educate shoppers about loyalty programs, and support sales through an omni-channel approach.

You’ll work with the leadership team to meet store goals, participate in promotions, and help customers with product knowledge, fitting room, and checkout processes while maintaining a neat, welcoming environment.

Qualifications

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Job description

Old Navy is seeking a FT Brand Associate to bring our brand to life in-store and online. You’ll deliver excellent customer service, educate shoppers about loyalty programs, and support sales through an omni-channel approach.

You’ll work with the leadership team to meet store goals, participate in promotions, and help customers with product knowledge, fitting room, and checkout processes while maintaining a neat, welcoming environment.