Brand Associate - Fashion Retail & Customer Experience

Old Navy; Riverside (CA); On-site; USD 37,000 - 38,000; Full time

Benefits offered by this job

Merchandise discount for our brands: 压

Paid Time Off plans

Volunteer hours

401(k) with company matching

Employee stock purchase plan

Medical, dental, vision and life보험

Job summary

Old Navy is hiring a FT Brand Associate to bring our brand to life for customers. You’ll deliver excellent service, educate on loyalty programs, and drive sales using omni-channel tools. You’ll collaborate with leadership to create a top-notch shopping experience.

You’ll work a flexible schedule in a fast-paced environment, assist on sales floor and cash wrap, and maintain an organized workspace while upholding brand standards and customer care.

Qualifications

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Loyalty programs

Suggestive selling

Omni-channel

Team collaboration

Flexible schedule

Job description

Old Navy is hiring a FT Brand Associate to bring our brand to life for customers. You’ll deliver excellent service, educate on loyalty programs, and drive sales using omni-channel tools. You’ll collaborate with leadership to create a top-notch shopping experience.

You’ll work a flexible schedule in a fast-paced environment, assist on sales floor and cash wrap, and maintain an organized workspace while upholding brand standards and customer care.