FSQA Lead Technician: Quality Assurance Leader & Coach

Westrock Coffee; Little Rock (AR); On-site; USD 65,000 - 90,000; Full time

Job summary

Westrock Coffee is seeking a FSQA Lead to oversee FSQA Technicians I & II, coaching and mentoring staff while driving process improvements. You will manage daily tasks, ensure SOP and GMP compliance, and maintain a GMP-compliant environment.

The role includes supervising lab operations, conducting calibration, and supporting the FSQA Supervisor. A strong QA background with leadership and problem-solving skills is essential.

Qualifications

• 3 years QA related experience or equivalent combination of education and experience.
• Experience in quality inspection, testing, data collection, leadership teamwork, and organizational skills.
• Formal education is preferred in a science discipline.
• PCQI/HACCP certification preferred.
• Excellent listening and analytical skills.

Responsibilities

• Enforce Westrock policies and Food Safety & Quality Management System requirements.
• Lead, mentor, and train FSQA Technicians; assist with onboarding.
• Manage daily task assignments and execution of duties for technicians.
• Ensure adherence to SOPs, GMPs, and quality control programs.
• Oversee QA lab operations and perform equipment calibration and verification.
• Verify BOMs and conduct Supersack testing (particle & color analysis).
• Confirm pallet counts and lead sensory evaluations.
• Collect retain and third-party samples as required.
• Inspect raw materials, WIP, and finished products for compliance with specifications (color, moisture, density, grind, weights, packaging integrity, brewing performance).
• Accurately record test results in the quality database.
• Identify and segregate nonconforming goods; test products on hold.
• Maintain housekeeping standards for a clean, safe, GMP-compliant environment.
• Serve as backup to FSQA Supervisor when necessary.

Skills

Leadership

Analytical skills

Organizational skills

Education

Science discipline

Job description

Westrock Coffee is seeking a FSQA Lead to oversee FSQA Technicians I & II, coaching and mentoring staff while driving process improvements. You will manage daily tasks, ensure SOP and GMP compliance, and maintain a GMP-compliant environment.

The role includes supervising lab operations, conducting calibration, and supporting the FSQA Supervisor. A strong QA background with leadership and problem-solving skills is essential.