FSQA Lead Technician: Lead QA & Lab Excellence

Westrock Coffee Company; Little Rock (AR); Presencial; USD 75.000 - 105.000; Jornada completa

Descripción de la vacante

Westrock Coffee Company is seeking a FSQA Lead to oversee FSQA Technicians I & II, mentor team members, and drive improvements in quality control, ensuring products meet all specifications. The role may act as FSQA Supervisor in their absence and reports to the FSQA Supervisor.

Key responsibilities include enforcing policies, leading labs, ensuring SOP/GMP compliance, and managing QA programs such as customer complaints and non-conforming product processes, with a focus on continuous improvement

Formación

• 3 years QA related experience or equivalent combination of education and experience.
• Experience in quality inspection, testing, data collection, leadership teamwork, and organizational skills.

Responsabilidades

• Enforce Westrock policies and Food Safety & Quality Management System requirements.
• Lead, mentor, and train FSQA Technicians; assist with onboarding.
• Manage daily task assignments and execution of duties for technicians.
• Ensure adherence to SOPs, GMPs, and quality control programs.
• Oversee QA lab operations and perform equipment calibration and verification.
• Verify BOMs and conduct Supersack testing (particle & color analysis).
• Confirm pallet counts and lead sensory evaluations.
• Collect retain and third-party samples as required.
• Inspect raw materials, WIP, and finished products for compliance with specifications.
• Accurately record test results in the quality database.
• Identify and segregate nonconforming goods; test products on hold.
• Maintain housekeeping standards for a clean, safe, GMP-compliant environment.
• Serve as backup to FSQA Supervisor when necessary.
• FSQA Supervisor Job Functions: Manage quality support programs such as: Customer Complaints, including investigations, root cause analysis, and corrective action implementation & verification., Non-Conforming Product program, 3rd Party testing, Customer required sampling & testing programs

Conocimientos

QA experience

Quality inspection

Data collection

Leadership

Organizational skills

Educación

Science discipline degree

PCQI/HACCP certification

Descripción del empleo

Westrock Coffee Company is seeking a FSQA Lead to oversee FSQA Technicians I & II, mentor team members, and drive improvements in quality control, ensuring products meet all specifications. The role may act as FSQA Supervisor in their absence and reports to the FSQA Supervisor.

Key responsibilities include enforcing policies, leading labs, ensuring SOP/GMP compliance, and managing QA programs such as customer complaints and non-conforming product processes, with a focus on continuous improvement