FSQA Lead Technician 3rd shift

Westrock Coffee Company; Little Rock (AR); On-site; USD 75,000 - 105,000; Full time

Job summary

Westrock Coffee Company is seeking a FSQA Lead to oversee FSQA Technicians I & II, mentor team members, and drive improvements in quality control, ensuring products meet all specifications. The role may act as FSQA Supervisor in their absence and reports to the FSQA Supervisor.

Key responsibilities include enforcing policies, leading labs, ensuring SOP/GMP compliance, and managing QA programs such as customer complaints and non-conforming product processes, with a focus on continuous improvement

Qualifications

• 3 years QA related experience or equivalent combination of education and experience.
• Experience in quality inspection, testing, data collection, leadership teamwork, and organizational skills.

Responsibilities

• Enforce Westrock policies and Food Safety & Quality Management System requirements.
• Lead, mentor, and train FSQA Technicians; assist with onboarding.
• Manage daily task assignments and execution of duties for technicians.
• Ensure adherence to SOPs, GMPs, and quality control programs.
• Oversee QA lab operations and perform equipment calibration and verification.
• Verify BOMs and conduct Supersack testing (particle & color analysis).
• Confirm pallet counts and lead sensory evaluations.
• Collect retain and third-party samples as required.
• Inspect raw materials, WIP, and finished products for compliance with specifications.
• Accurately record test results in the quality database.
• Identify and segregate nonconforming goods; test products on hold.
• Maintain housekeeping standards for a clean, safe, GMP-compliant environment.
• Serve as backup to FSQA Supervisor when necessary.
• FSQA Supervisor Job Functions: Manage quality support programs such as: Customer Complaints, including investigations, root cause analysis, and corrective action implementation & verification., Non-Conforming Product program, 3rd Party testing, Customer required sampling & testing programs

Skills

QA experience

Quality inspection

Data collection

Leadership

Organizational skills

Education

Science discipline degree

PCQI/HACCP certification

Job description

The FSQA Lead is responsible for overseeing the activities of the FSQA Technicians I & II. This individual will lead, coach and mentor team members to identify and suggest process improvements and organize all aspects of the quality control process to ensure the product being produced is compliant will all applicable specifications. This individual will be proficient in all job functions of the FSQA Technicians I & II. This position may assume the responsibility of the Supervisor in their absence. The position reports to the FSQA Supervisor.

Job Duties:

• Enforce Westrock policies and Food Safety & Quality Management System requirements.
• Lead, mentor, and train FSQA Technicians; assist with onboarding.
• Manage daily task assignments and execution of duties for technicians.
• Ensure adherence to SOPs, GMPs, and quality control programs.
• Oversee QA lab operations and perform equipment calibration and verification.
• Verify BOMs and conduct Supersack testing (particle & color analysis).
• Confirm pallet counts and lead sensory evaluations.
• Collect retain and third-party samples as required.
• Inspect raw materials, WIP, and finished products for compliance with specifications (color, moisture, density, grind, weights, packaging integrity, brewing performance).
• Accurately record test results in the quality database.
• Identify and segregate nonconforming goods; test products on hold.
• Maintain housekeeping standards for a clean, safe, GMP-compliant environment.
• Serve as backup to FSQA Supervisor when necessary.
• FSQA Supervisor Job Functions:
• Manage quality support programs such as:
  • Customer Complaints, including investigations, root cause analysis, and corrective action implementation & verification.
  • Non-Conforming Product program
  • 3rd Party testing
  • Customer required sampling & testing programs

Requisition Number

7102

Shift

Third

Qualification

Required Qualifications:

• 3 years QA related experience or equivalent combination of education and experience.
• Experience in quality inspection, testing, data collection, leadership teamwork, and organizational skills.

Preferred Qualifications:

• Formal education is preferred in a science discipline.
• Experience with Food Safety manufacturing requirements including GMPs, Pest Control and other pre-requisite programs.
• PCQI/HACCP certification preferred.
• Excellent listening and analytical skills.

Equal Opportunity Employer / Vets / Disabled

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at 1-800-933-2210.