Frontline Workplace Experience Specialist — New York

Latham & Watkins LLP; New York; Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Healthcare, life and disability insur.

401k plan

11 paid holidays per year

23 days PTO first year

Well-being programs

Professional development programs

Employee discounts

Affinity groups and networks

Job summary

Latham & Watkins LLP in New York seeks a Workplace Experience Agent to manage frontline support, assist visitors, and maintain client-ready workspaces within our office. In this role you will coordinate with various departments, handle ServiceNow tickets, and ensure smooth service delivery for all personnel and guests.

The position requires a high school diploma and at least three years of workplace experience, plus comfort with multiple technology platforms to enhance efficiency and client

Qualifications

• Health and safety standards knowledge to ensure a safe environment.
• Willingness to complete tasks and grow professionally.
• Comfort with using multiple technology platforms to improve efficiency.
• High school diploma and a minimum of three years of workplace experience.

Responsibilities

• Execute processes for client support within the office and manage ServiceNow tickets.
• Ensure workstations and spaces are presentable and tech-ready; provide first-line tech assistance.
• Prioritize tasks, perform quality checks, and coordinate cross-department efforts.
• Act as on-the-ground project manager, facilitating connections and adhering to SLAs.
• Protect sensitive and confidential information.

Education

High school diploma

Job description

Latham & Watkins LLP in New York seeks a Workplace Experience Agent to manage frontline support, assist visitors, and maintain client-ready workspaces within our office. In this role you will coordinate with various departments, handle ServiceNow tickets, and ensure smooth service delivery for all personnel and guests.

The position requires a high school diploma and at least three years of workplace experience, plus comfort with multiple technology platforms to enhance efficiency and client