Workplace Experience Agent

Latham & Watkins LLP; New York; Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Healthcare, life and disability insur.

401k plan

11 paid holidays per year

23 days PTO first year

Well-being programs

Professional development programs

Employee discounts

Affinity groups and networks

Job summary

Latham & Watkins LLP in New York seeks a Workplace Experience Agent to manage frontline support, assist visitors, and maintain client-ready workspaces within our office. In this role you will coordinate with various departments, handle ServiceNow tickets, and ensure smooth service delivery for all personnel and guests.

The position requires a high school diploma and at least three years of workplace experience, plus comfort with multiple technology platforms to enhance efficiency and client

Qualifications

• Health and safety standards knowledge to ensure a safe environment.
• Willingness to complete tasks and grow professionally.
• Comfort with using multiple technology platforms to improve efficiency.
• High school diploma and a minimum of three years of workplace experience.

Responsibilities

• Execute processes for client support within the office and manage ServiceNow tickets.
• Ensure workstations and spaces are presentable and tech-ready; provide first-line tech assistance.
• Prioritize tasks, perform quality checks, and coordinate cross-department efforts.
• Act as on-the-ground project manager, facilitating connections and adhering to SLAs.
• Protect sensitive and confidential information.

Education

High school diploma

Job description

About Latham & Watkins

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About the Role

The Workplace Experience Agent is an integral part of Latham’s Workplace Experience team and will be responsible for overseeing, anticipating, facilitating, and fulfilling the frontline support needs for all personnel and guests working in our space, with a particular focus on their work area and related requests and requirements, while establishing and maintaining genuine connections with clients, creating customized and seamless experiences, greeting and escorting visitors, addressing client concerns, anticipating needs, and providing information about amenities and services. This role will be located in our New York office.

This role will be located in our New York office. Please note that this role requires an in-office presence.

Responsibilities & Qualifications

Other key responsibilities include:

• Executing effective processes and strategies for managing client support within the office, collaborating with colleagues and departments to ensure seamless service delivery, fulfilling ServiceNow tickets, conducting quality assurance checks, and coordinating cross-departmental efforts
• Ensuring workstations and collaboration spaces are presentable and equipped to client specifications, verifying technology functionality, providing first-line technology assistance, and utilizing the firm’s Workplace Experience technology tools to enhance client support
• Identifying, delegating, and addressing uncompleted tasks appropriately, preparing for the day in advance, prioritizing multiple deadlines, and performing quality checks on client requests to deliver outstanding support
• Operating as an on-the-ground project manager, facilitating connections between departments and utilizing firm resources like ServiceNow and MS Teams, assisting with special projects, offsite experiences, and adhering to globally standardized service level agreements
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

We’d love to hear from you if you:

• Possess a working knowledge of health and safety standards and regulations to ensure compliance and promote a safe environment
• Demonstrate a willingness to complete all tasks and learn new skills, with flexibility and eagerness to grow professionally
• Exhibit comfort in utilizing and navigating various technology platforms and applications to enhance efficiency and productivity

And have:

• A high school diploma or an equivalent
• A minimum of three (3) years of workplace experience or related experience

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

Pay Range

USD $65,000.00 - USD $75,000.00 /Yr.