Senior Workplace Experience Lead (In-Office NYC)

Latham & Watkins LLP; New York; Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Healthcare

401k plan

Paid holidays & PTO

Well-being programs

Professional development

Employee discounts

Networks & coalitions

Job summary

Latham & Watkins LLP in New York is seeking a WE Senior Coordinator to support the WE Manager(s) and lead a team delivering exceptional in-office service to colleagues and clients. This role requires in-office presence Monday–Friday and will help shape processes, staffing, training, and SOPs to ensure seamless operations.

You will collaborate across locations, uphold confidentiality, and contribute to a best-in-class workplace experience in a fast-paced legal environment.

Qualifications

• Must have customer service management experience in a professional setting.
• Hospitality or service-management background is a plus.
• Experience with office/facility management preferred.

Responsibilities

• Provide best-in-class client service that is timely, accurate, and seamless.
• Identify and implement ways to streamline service delivery in-office.
• Oversee day-to-day WE team operations, staffing, onboarding, and training.
• Interface with internal clients to provide WE orientation for new personnel.
• Lead policy development, SOP creation, and process improvements.
• Oversee multi-site Workplace Experience operations and vendor partners.
• Protect confidential and proprietary information of the firm.

Skills

Customer service management

Hospitality experience

Office/facility management

Education

High school diploma or equivalent

Bachelor’s degree or equivalent work experience

Advanced degree in business or similar field

Job description

Latham & Watkins LLP in New York is seeking a WE Senior Coordinator to support the WE Manager(s) and lead a team delivering exceptional in-office service to colleagues and clients. This role requires in-office presence Monday–Friday and will help shape processes, staffing, training, and SOPs to ensure seamless operations.

You will collaborate across locations, uphold confidentiality, and contribute to a best-in-class workplace experience in a fast-paced legal environment.