Client Services Agent

Latham & Watkins LLP; New York (NY); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Healthcare, life and disability

401k plan

Paid holidays and PTO

Well-being programs

Professional development

Employee discounts

Affinity groups

Job summary

Latham & Watkins in New York City is seeking a Client Services Agent to join the Workplace Experience team. This role will provide reception, facilities, conference room, and travel support, using a customer interaction system to deliver high-quality, knowledgeable service to clients and personnel.

This position requires a hybrid and in-office presence at the New York office, emphasizing exceptional communication, responsiveness, and teamwork to ensure a seamless experience for clients and

Qualifications

• High school diploma or equivalent required.
• 3–5 years of prior workplace experience (receptionist, technology, hospitality, or inbound customer service) preferred.
• Administrative experience in professional services environments preferred.

Responsibilities

• Curate experiences in the workplace to make clients and staff feel valued.
• Provide high-touch customer service to visitors and guests.
• Collaborate across WE to own and share department tasks.
• Direct inquiries to the appropriate resource through cross-departmental collaboration.
• Liaise with WE staff to ensure a seamless customer experience.
• Protect confidential information handled by Latham & Watkins.

Skills

Communication skills

Customer service

Situational awareness

Education

High school diploma

Job description

About Latham & Watkins

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About the Role

The Client Services Agent is an integral part of Latham’s Workplace Experience team. This role will be responsible for providing the best-in-class customer service support to clients and personnel requesting reception, facility, conference room, emergency notification, and travel support services, while utilizing a customer interaction system to provide high-quality, knowledgeable, consultative customer service, and administrative support for workplace experience-related tasks. This role will be located in our New York office.

Please note that this role requires a hybrid and in-office presence.

Responsibilities & Qualifications

Other key responsibilities include:

• Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of service
• Providing high touch customer service to all visitors and guests
• Contributing to a team environment that ensures all WE Agents are equally taking ownership of department tasks and responsibilities
• Ensuring cross-departmental collaboration to guide an inquiry to the appropriate resource
• Acting as the liaison for the WE staff in the local offices to facilitate all types of requests and providing information to allow for a seamless experience for the customer
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

We’d love to hear from you if you:

• Demonstrate excellent communication skills both written and verbal
• Possess exceptional customer service skills with the intention to go above and beyond for every request
• Display the ability to assess situations and take action without the direction of others

And have:

• A high school diploma or equivalent
• A minimum of three (3) to five (5) years of prior workplace experience, receptionist, technology, hospitality, or inbound customer service call center experience, preferably
• Administrative experience and familiarity with professional services organizations, preferably

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

Pay Range

USD $65,000.00 - USD $80,000.00 /Yr.