Verification Assurance Officer - North West and Wales

Government Recruitment Service; Kentucky; On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer to join a new frontline team across North West and Wales. The role focuses on preventing fraud entering the welfare system through robust verification processes, with on-site duties at Jobcentre locations and face-to-face claimant interviews.

You will work closely with colleagues to identify fraud patterns, educate customers about responsibilities, and contribute to the Fraud, Error and Debt strategy.

Qualifications

• Strong verbal and written communication skills.
• Experience interviewing claimants or individuals to verify information.
• Understanding of fraud prevention and welfare systems.

Responsibilities

• Collaborate with Jobcentre and Service Centre colleagues on initial and follow-up verification interviews.
• Verify identification, housing costs, child costs and childcare costs in Universal Credit claims.
• Lead customer education sessions on responsibilities and consequences of non-compliance.
• Maintain accurate Management Information (MI) and report trends to analysts and performance teams.
• Travel between sites may be required to support operations.

Skills

Communication

Interviewing

Fraud awareness

Stakeholder engagement

Job description

Verification Assurance Officer - North West and Wales

This is an exciting opportunity to be part of a new and dynamic team which will introduce a Verification Assurance Officer (VAO) job role within selected Jobcentre and Service Centres.

The role will enable the VAO and Jobcentre colleagues to work together to identify and tackle fraud on the frontline, responding to potential fraud quickly and effectively at the outset. The aim is to prevent fraud entering the welfare system, reduce customer debt and to meet Fraud, Error and Debt strategy and strategic objectives.

As a VAO, you will help improve the verification processes by strengthening our fraud controls on the front line. You will support the prevention of intentional fraud entering the welfare system, while actively increasing customer engagement and knowledge, educating them on their responsibilities.

As a great communicator, you will also be responsible for raising Jobcentre colleagues' awareness of fraud and by providing practical support, making it clear that everyone has a responsibility to tackle fraud when they suspect it.

Due to the nature of the work, you will be required to carry out this role fully from a Jobcentre location, the critical part of the role will be interviewing claimants and collaborating with Jobcentre colleagues face-to-face, so hybrid and home working cannot be considered.

As a Verification Assurance Officer, your key tasks will be:

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information intospecialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Frequent travel between sites may be required depending on business needs.

Proud member of the Disability Confident employer scheme

Company: Government Recruitment Service Salary: £32,700 to £32,700 a year Hours: Full-time Location: Carlisle Job type: Permanent Posting date: 28 Oct 2026 Closing date: 10 Nov 2026

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.