Frontline Tech Support Specialist

Levata; Miami (FL); On-site; USD 45,000 - 50,000; Full time

Job summary

Levata in Miami is seeking a Support Specialist to be the first point of contact for customers, providing Level 1 troubleshooting for devices and software. You will document interactions in NetSuite and escalate complex issues as needed.

This role emphasizes customer-focused communication, meticulous case management, and ongoing technical training in a fast-paced environment. On-site in Miami, FL.

Qualifications

• 1+ years of experience in technical support or help desk.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication abilities.
• Detail-oriented with solid documentation habits.
• Proficient in Microsoft Office Suite; basic networking knowledge.

Responsibilities

• Serve as the primary contact for incoming support phone calls and email tickets.
• Troubleshoot and resolve basic technical issues related to supported hardware and software.
• Accurately document all customer interactions in NetSuite.
• Escalate more complex issues to Support Specialist II when appropriate.
• Deliver positive and professional communication in all customer interactions.
• Maintain case compliance and schedule adherence based on assigned support hours.
• Participate in ongoing technical training and process improvements.

Skills

Troubleshooting

Customer service

Verbal communication

Written communication

Documentation

Networking basics

Time management

Tools

NetSuite

Microsoft Office Suite

Job description

Levata in Miami is seeking a Support Specialist to be the first point of contact for customers, providing Level 1 troubleshooting for devices and software. You will document interactions in NetSuite and escalate complex issues as needed.

This role emphasizes customer-focused communication, meticulous case management, and ongoing technical training in a fast-paced environment. On-site in Miami, FL.