Multi-Channel Customer Care Specialist

Levata; United States; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k

Paid time off

Job summary

Levata is seeking a Customer Service Representative to support customers with product and service information, resolving issues in a fast-paced environment. You will handle calls, emails, and live chat across multiple storefronts, using NetSuite, Salesforce, and MS Office to ensure quick, accurate responses.

The role emphasizes teamwork, fast problem solving, and a positive customer experience while maintaining meticulous records and coordinating with internal teams and carriers.

Qualifications

• High School Diploma or GED is required.
• Minimum one year of customer service experience in a distribution/warehouse office environment.
• Phone customer service experience is required.
• Experience with NetSuite and Salesforce is preferred.
• Technology proficient with strong computer skills.

Responsibilities

• Answer customer service calls across multiple storefronts in high volume.
• Screen and route technical support calls to authorized agents.
• Respond to customer emails across storefronts in high volume.
• Engage with customers via live chat.
• Use CRM systems and Microsoft Office effectively.
• Address order returns or order issues promptly and professionally.
• Resolve outstanding order issues and ensure proper closure.
• Communicate issues to internal departments and ensure resolution.
• Document customer issues and complaints at the account level.
• Process and track RMAs and notes for follow-ups.
• Coordinate with carriers to resolve delivery issues.
• Manage replacement sales orders and communicate with production on custom orders.

Skills

Phone customer service

Attention to detail

Timeliness

Written & verbal communication

Independent & teamwork

Education

High School Diploma or GED

Tools

NetSuite

SalesForce

Microsoft Office

Job description

Levata is seeking a Customer Service Representative to support customers with product and service information, resolving issues in a fast-paced environment. You will handle calls, emails, and live chat across multiple storefronts, using NetSuite, Salesforce, and MS Office to ensure quick, accurate responses.

The role emphasizes teamwork, fast problem solving, and a positive customer experience while maintaining meticulous records and coordinating with internal teams and carriers.