Frontline Tier 1 Helpdesk Analyst (IT Support)

Watsco, Inc; Miami (FL); Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

Watsco Inc. in Miami, FL is seeking a customer-focused Tier 1 Helpdesk Analyst to provide frontline technical support, prepare employee devices, and maintain accurate ticket and asset records.

This role is the first point of contact for staff and will escalate complex issues to engineers as needed. Ideal candidates have 1–2 years of helpdesk or desktop support experience, strong knowledge of Windows and Microsoft 365, and solid communication and documentation skills.

Qualifikationen

• 1–2 years of helpdesk or desktop support experience.
• Experience with Windows, Microsoft 365, and basic networking.
• Strong written communication and documentation skills.
• Ability to follow runbooks and identify security concerns.

Aufgaben

• Provide frontline technical support to employees.
• Fulfill standard service requests and device prep.
• Maintain accurate ticket and asset records.
• Escalate complex issues to engineers as needed.
• Occasional local travel between sites.

Kenntnisse

Helpdesk experience

Desktop support

Customer service

Troubleshooting

Written communication

Documentation

Prioritization

Follow-through

Tools

Intune

Autopilot

Entra ID

Proofpoint

Atlassian

Zoom

ITSM platforms

Jobbeschreibung

Watsco Inc. in Miami, FL is seeking a customer-focused Tier 1 Helpdesk Analyst to provide frontline technical support, prepare employee devices, and maintain accurate ticket and asset records.

This role is the first point of contact for staff and will escalate complex issues to engineers as needed. Ideal candidates have 1–2 years of helpdesk or desktop support experience, strong knowledge of Windows and Microsoft 365, and solid communication and documentation skills.