Frontline Tech Support Specialist - Hardware and Networking

Levata; Florida; On-site; USD 45,000 - 50,000; Full time

Job summary

Levata is seeking a Support Specialist in Florida to be the first point of contact for customers. You will provide Level 1 troubleshooting and technical assistance for devices like barcode scanners, printers, and ID card printers, guiding customers from initial contact to resolution.

You will document interactions in NetSuite, escalate complex issues when needed, and participate in ongoing training to improve processes and customer service.

Qualifications

• 1+ years of experience in technical support or help desk role.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• High attention to detail with strong documentation habits.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word).
• Basic understanding of networking concepts.

Responsibilities

• Serve as the primary contact for incoming support phone calls and email tickets.
• Troubleshoot and resolve basic technical issues related to supported hardware and software.
• Accurately document all customer interactions in our case management system (NetSuite).
• Escalate more complex issues to Support Specialist II when appropriate.
• Deliver positive and professional communication in all customer interactions.
• Maintain case compliance and schedule adherence based on assigned support hours.
• Participate in ongoing technical training and process improvements.

Skills

Troubleshooting

Communication

Documentation

Attention to detail

Experience in help desk

Networking basics

Tools

Microsoft Office Suite

Job description

Levata is seeking a Support Specialist in Florida to be the first point of contact for customers. You will provide Level 1 troubleshooting and technical assistance for devices like barcode scanners, printers, and ID card printers, guiding customers from initial contact to resolution.

You will document interactions in NetSuite, escalate complex issues when needed, and participate in ongoing training to improve processes and customer service.