Multichannel Customer Support Specialist

Levata; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Levata is seeking a Customer Service Representative to assist customers by providing product and service information and resolving issues across Phone, Email, and Live Chat. You will manage high-volume calls, emails, and live chats, while using NetSuite, Salesforce, and MS Office to document and resolve inquiries efficiently.

The role requires a High School Diploma or GED and 1+ year of customer service experience in a distribution/warehouse setting; strong communication and multitasking

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience in a distribution/warehouse office environment.
• Phone customer service experience required.
• NetSuite/Salesforce experience desired.
• Technology proficient required.
• Excellent attention to detail and accuracy.
• Timely issue assessment and resolution.
• Strong written and verbal communication; friendly and professional.
• Able to work in fast-paced environment and multitask.
• Able to work independently and in a team environment.

Responsibilities

• Answer customer service calls across multiple storefronts – high-volume.
• Screen Technical Support calls for authorization to speak with Technical Support.
• Respond to customer service emails across multiple storefronts – high-volume.
• Engage with customers through live chat.
• Proficient with CRM (NetSuite & Salesforce), MS Office, and phone systems.

Skills

Phone support

Multitasking

Communication

Attention to detail

Independent & team work

Education

High School Diploma or GED

Tools

NetSuite

Salesforce

Microsoft Office

Job description

Levata is seeking a Customer Service Representative to assist customers by providing product and service information and resolving issues across Phone, Email, and Live Chat. You will manage high-volume calls, emails, and live chats, while using NetSuite, Salesforce, and MS Office to document and resolve inquiries efficiently.

The role requires a High School Diploma or GED and 1+ year of customer service experience in a distribution/warehouse setting; strong communication and multitasking