Technical Support Specialist

Levata; Miami (FL); Presencial; USD 45.000 - 50.000; Jornada completa

Descripción de la vacante

Levata in Miami is seeking a Support Specialist to be the first point of contact for customers, providing Level 1 troubleshooting for devices and software. You will document interactions in NetSuite and escalate complex issues as needed.

This role emphasizes customer-focused communication, meticulous case management, and ongoing technical training in a fast-paced environment. On-site in Miami, FL.

Formación

• 1+ years of experience in technical support or help desk.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication abilities.
• Detail-oriented with solid documentation habits.
• Proficient in Microsoft Office Suite; basic networking knowledge.

Responsabilidades

• Serve as the primary contact for incoming support phone calls and email tickets.
• Troubleshoot and resolve basic technical issues related to supported hardware and software.
• Accurately document all customer interactions in NetSuite.
• Escalate more complex issues to Support Specialist II when appropriate.
• Deliver positive and professional communication in all customer interactions.
• Maintain case compliance and schedule adherence based on assigned support hours.
• Participate in ongoing technical training and process improvements.

Conocimientos

Troubleshooting

Customer service

Verbal communication

Written communication

Documentation

Networking basics

Time management

Herramientas

NetSuite

Microsoft Office Suite

Descripción del empleo

Support Specialist

Who we are:

At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations.

About the Role:

As a Support Specialist, you’ll be the first point of contact for customers reaching out to our support team. You’ll provide Level 1 troubleshooting and technical assistance for devices such as barcode scanners, thermal printers, mobile computing solutions and ID card printing technology. This position requires strong technical aptitude, a proactive mindset, and a dedication to delivering excellent customer service from initial contact to resolution or escalation.

Who we are looking for:

We’re looking for a service-driven, detail-oriented team member who thrives in a fast-paced environment. You enjoy solving problems, communicating with customers, and continuously building your technical skills. You're dependable, adaptable, and take pride in owning issues through resolution. The ideal candidate has prior experience in a help desk or technical support role and is confident managing multiple cases with professionalism and care.

What You’ll Do

• Serve as the primary contact for incoming support phone calls and email tickets
• Troubleshoot and resolve basic technical issues related to supported hardware and software
• Accurately document all customer interactions in our case management system (NetSuite)
• Escalate more complex issues to Support Specialist II when appropriate
• Deliver positive and professional communication in all customer interactions
• Maintain case compliance and schedule adherence based on assigned support hours
• Participate in ongoing technical training and process improvements

Qualifications & Skills

• 1+ years of experience in technical support or help desk role
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• High attention to detail with strong documentation habits
• Proficient in Microsoft Office Suite (Outlook, Excel, Word)
• Basic understanding of networking concepts (e.g., Wi-Fi, IP settings, device connectivity)

Salary: $45,000-50,000