Desktop Support (Onsite Miami, FL)

Oakridge Staffing; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A luxury brands corporation is seeking a Desktop Support Specialist for their Miami office. The role involves providing Level 1 and 2 technical support using the ServiceNow ticketing system, updating the inventory, and participating in various IT projects. Candidates should have strong communication and organizational skills and a basic understanding of network operations. This position offers an opportunity to work in a dynamic environment with luxury brands.

Qualifications

• Provide Level 1 & 2 Technical Support using ServiceNow.
• Keep master inventory updated with changes.
• Participate in IT projects related to retail and corporate updates.
• Stay updated on technological developments in the industry.

Responsibilities

• Schedule Dell/HP engineers for repairs and maintenance.
• Utilize documentation to diagnose and resolve end-user issues.
• Collaborate effectively with technical teams and business stakeholders.

Skills

Technical Support

Communication Skills

Organizational Skills

Tools

ServiceNow

MS Office Suite

Active Directory

Job description

Luxury brands corporation is looking for a Desktop Support Specialist for their Miami, Florida office.

• Provide Level 1 & 2 Technical Support thru ServiceNow ticketing system.
• Ensure master inventory is updated with any changes
• Participate in various retail and corporate IT projects i.e., Rollouts / Updates
• Keep up to date with technological developments related to the industry.
• Understanding of MS Office Suite/0365/Active Directory troubleshooting.
• Schedule Dell/HP engineers to conduct repairs & maintenance updates.
• Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end user technical problems. Provide information and status updates as needed/requested.
• Strong written & verbal communication skills to properly collaborate with technical teams and business community.
• Strong organizational skills
• Basic network understanding of office and boutique environment