Frontline Tech Support Specialist

Sora Partners Inc; Orlando (FL); On-site; USD 22,000 - 32,000; Full time

Job summary

Sora Partners Inc. in Orlando, FL is seeking a Call Center Support Specialist to provide first-level technical support across phone, email, chat, and other channels. You will document interactions, manage tickets, and escalate issues to specialized teams as needed.

The ideal candidate is customer-focused, detail-oriented, patient, and able to resolve technical issues efficiently while maintaining professionalism and confidentiality in all customer communications.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, call center operations, help desk support, or technical support preferred.
• Basic knowledge of computers, operating systems, networking, and common software applications.
• Strong verbal and written communication skills.

Responsibilities

• Answer incoming support calls and respond to customer inquiries professionally.
• Provide technical assistance for hardware, software, network, connectivity, and system issues.
• Document interactions and manage tickets in the designated system.
• Escalate complex issues to appropriate technical teams.
• Collaborate with other departments to resolve customer issues.

Skills

Customer service

Verbal communication

Written communication

Troubleshooting

Ticket management

Multi-tasking

Education

High school diploma or equivalent

Tools

POS systems

Payment technology

Peripherals

Job description

Sora Partners Inc. in Orlando, FL is seeking a Call Center Support Specialist to provide first-level technical support across phone, email, chat, and other channels. You will document interactions, manage tickets, and escalate issues to specialized teams as needed.

The ideal candidate is customer-focused, detail-oriented, patient, and able to resolve technical issues efficiently while maintaining professionalism and confidentiality in all customer communications.