Frontline Software Support Analyst I for Public Safety Tech

Mark43; Iowa; Remote; USD 50,000 - 70,000; Full time

Job summary

Mark43, a provider of public safety software, is seeking a Software Support Analyst to join the team remotely in the United States. You will interact with customers, including first responders and civilian staff, to improve their experience and understanding of our products.

The role requires at least 2 years of software support experience, strong troubleshooting skills, and familiarity with Zendesk and JIRA. You may be asked to work weekends and must be able to operate on Windows and MacOS.

Qualifications

• Minimum 2 years of professional experience in software support.
• Ability to troubleshoot and replicate software issues.
• Comfort with Zendesk/JIRA and office suites on Windows and MacOS.

Responsibilities

• Provide excellent customer support via email, phone, and chat.
• Troubleshoot and reproduce software issues for resolution.
• Escalate complex problems to engineering and project management teams.
• Assist in testing of new features as they are developed.

Skills

Customer support experience

Troubleshooting

Tools

Zendesk

JIRA

Microsoft Office

Google Suite

Job description

Mark43, a provider of public safety software, is seeking a Software Support Analyst to join the team remotely in the United States. You will interact with customers, including first responders and civilian staff, to improve their experience and understanding of our products.

The role requires at least 2 years of software support experience, strong troubleshooting skills, and familiarity with Zendesk and JIRA. You may be asked to work weekends and must be able to operate on Windows and MacOS.