Software Support Analyst I - Remote Frontline Support

Mark43; Florida; Remoto; USD 60.000 - 75.000; Tempo pieno

Descrizione del lavoro

Mark43 is seeking a Software Support Analyst to be on the front lines of customer support, assisting first responders and public safety agencies in understanding and using our software. You will collaborate with cross-functional teams to deliver timely resolutions and improve user experience.

The role requires a minimum of 2 years in software support, comfort with Zendesk/JIRA, and proficiency in Microsoft Office and Google Suite.

Competenze

• Minimum 2 years of professional experience in software support.
• Strong troubleshooting and customer service mindset.
• Experience with Zendesk and/or Jira preferred.

Mansioni

• Provide excellent customer support via email, phone, and chat.
• Troubleshoot and replicate software issues and report to engineering.
• Escalate issues to engineering and project management teams.
• Assist in testing new features as they are developed.

Conoscenze

Troubleshooting

Customer support

Windows/MacOS knowledge

Strumenti

Zendesk

JIRA

Microsoft Office

Google Suite

Windows

MacOS

Descrizione del lavoro

Mark43 is seeking a Software Support Analyst to be on the front lines of customer support, assisting first responders and public safety agencies in understanding and using our software. You will collaborate with cross-functional teams to deliver timely resolutions and improve user experience.

The role requires a minimum of 2 years in software support, comfort with Zendesk/JIRA, and proficiency in Microsoft Office and Google Suite.