Frontline Software Support Analyst

Mark43; Arizona; Remote; USD 52,000 - 76,000; Full time

Job summary

Mark43 is seeking Software Support Analysts to join our team. You will be on the front lines of customer support, interacting with public safety agencies to improve their experience with our software.

You’ll collaborate with cross-functional teams and provide valuable user feedback to drive product improvements. The role requires a minimum of 2 years in software support, familiarity with Zendesk/JIRA, and proficiency with Microsoft Office and Google Suite on both Windows and MacOS.

Qualifications

• Minimum 2 years of professional software support experience.
• Strong troubleshooting and issue reproduction skills.
• Ability to work with Zendesk or Jira and collect clear user feedback.

Responsibilities

• Provided excellent customer support
• Handled requests from customers via email, phone, and chat
• Spent time troubleshooting and replicating software issues
• Escalated issues to our engineering and project management teams
• Assisted in the testing of new features as they are developed

Skills

Troubleshooting

Issue tracking

Office & G Suite

Windows & macOS

Weekend work

Tools

Zendesk

JIRA

Microsoft Office

Google Workspace

Windows

macOS

Job description

Mark43 is seeking Software Support Analysts to join our team. You will be on the front lines of customer support, interacting with public safety agencies to improve their experience with our software.

You’ll collaborate with cross-functional teams and provide valuable user feedback to drive product improvements. The role requires a minimum of 2 years in software support, familiarity with Zendesk/JIRA, and proficiency with Microsoft Office and Google Suite on both Windows and MacOS.